PRIVACY

Welcome to www.nafsihealth.com (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Telehealth Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information when you access and use our telehealth services through our website or mobile application (collectively, the “Service”).

 

By using our Service, you consent to the practices described in this Telehealth Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Service.

 

1. Information We Collect

1.1. Personal Information

• Contact Information: Your name, email address, phone number, and other contact details.
• Demographic Information: Such as your age, gender, date of birth, and location.
• Medical Information: Information about your health condition, medical history and other medical data that you provide to our healthcare professionals during telehealth consultations.
• Payment Information: Billing and payment details, including credit card or other payment method information.
• Communications: Any information that you provide when you contact us or our healthcare professionals through the Service.

1.2. Non-Personal Information

We may also collect non-personal information about your interactions with the Service. This information may include your device information, IP address, browser type, and cookies, which are discussed in detail in our Cookie Policy, available at www.nafsihealth.com/cookies.

2. How We Use Your Information

• a) Providing Telehealth Services: To connect you with our healthcare professionals for telehealth consultations and related services.
• b) Communication: To respond to your inquiries, provide updates about our services, and send administrative messages.
• c) Improving Our Service: To analyze and improve our Service’s functionality, content, and user experience.
• d) Payment Processing: To process payments for services rendered.
• e) Legal Compliance: To comply with applicable laws and regulations.

3. How We Share Your Information

• a) With Healthcare Professionals: To facilitate telehealth consultations, we may share your medical information with our licensed healthcare professionals who are involved in providing you with the requested services.
• b) Service Providers: We may share your information with third-party service providers who assist us in operating our Service, processing payments, or providing other related services.
• c) Legal Compliance: We may disclose your information if required by law or in response to a valid legal process, such as a court order.

4. Security of Your Information

We take reasonable measures to safeguard your personal information against unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal and medical information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Medical Records: Clinical and health data collected during consultations are retained in accordance with applicable healthcare laws and regulations regarding the storage of medical records.
• Account Information: We retain your contact and account details for as long as your account is active or as needed to provide you with our Services.
• Legal Compliance: We may also retain certain information as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer required for these purposes, we will take commercially reasonable steps to securely delete or anonymize it.

6. Your Choices and Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise any of these rights, please contact us at info[at]nafsihealth.com.

7. Changes to this Privacy Policy

We may update this Telehealth Privacy Policy from time to time. The most current version will always be available on our website www.nafsihealth.com. We will notify you of any material changes through the Service or by other means.

8. Contact Us

If you have any questions or concerns about this Telehealth Privacy Policy or our privacy practices, please contact us at info[at]nafsihealth.com.